Privacy Policy

Effective Date: August 30, 2026



This Privacy Policy explains how SayItBuddy collects, uses, stores, shares, and deletes information when you use our mobile applications, website, and related services. SayItBuddy is an augmentative and alternative communication (AAC) tool that includes optional accounts, cloud synchronization, subscriptions, and AI-powered sentence suggestions.


1. Information We Collect

Depending on the features you use, we may collect:

  • Account information: email address, display name, account identifier, sign-in provider, and authentication information. Passwords are handled by our authentication provider and are not visible to SayItBuddy.
  • Communication profiles: profile names, age range, communication preferences or level, languages, important people, foods, activities, routines, sensitivities, and other details you choose to provide.
  • User-created content: custom categories, buttons, phrases, favorites, photos, images, and voice recordings.
  • AI feature data: tapped words, recent communication selections, profile details relevant to the request, AI prompts generated from that information, suggestions returned, and feedback about suggestions.
  • Subscription information: product, purchase token or transaction identifier, subscription status, renewal status, and expiration information. Payment card details are processed by Apple or Google and are not provided to SayItBuddy.
  • Technical information: app platform, network requests, service errors, and security or authentication records needed to operate and protect the service.
  • Information you submit through our website: name, email address, and message contents when you contact us or request account deletion.

You can use basic local communication features without creating an account. Account-based cloud synchronization, subscription restoration, and personalized AI features require information to be transmitted to our services.


2. How We Use Information

We use information to:

  • Create and authenticate accounts.
  • Provide communication buttons, profiles, text-to-speech, personalization, and cloud synchronization.
  • Generate personalized AI sentence suggestions.
  • Verify, restore, and manage subscription access.
  • Respond to support and account-deletion requests.
  • Maintain security, prevent fraud or abuse, diagnose errors, and improve reliability.
  • Comply with legal obligations and enforce our terms.

SayItBuddy does not display third-party advertising and does not sell personal information.


3. AI-Powered Features

When you request AI sentence suggestions, information needed to personalize the request may be sent securely to our server and to our AI service provider. This may include the selected word or phrase, relevant communication-profile details, recent selections, and language preferences. Do not enter information that is not needed for communication support. AI suggestions may be inaccurate and should be reviewed by the user or caregiver.


4. Service Providers and Disclosures

We use service providers to operate SayItBuddy, including:

  • Google: Firebase Authentication, Firestore, Cloud Storage, Cloud Run, Google Play Billing, and related hosting or infrastructure services.
  • Apple: Sign in with Apple, App Store subscriptions, and related platform services on supported devices.
  • OpenAI: generation of AI-powered sentence suggestions.
  • Website hosting and form providers: delivery of our website and processing of contact or deletion-request forms.

These providers process information on our behalf or as independent platform providers under their applicable terms. We may also disclose information when required by law, to protect users or the service, or as part of a business transfer where legally permitted.


5. Children and Caregiver-Managed Profiles

SayItBuddy is designed to support people with communication needs, including children. Accounts and profiles for a child should be created and managed by a parent, legal guardian, caregiver, educator, clinician, or other authorized adult. The responsible adult controls what information is entered and should provide only information appropriate for the communication purpose. If you believe a child’s information was provided without appropriate authorization, please contact us so we can investigate and delete it.


6. Device Permissions

The app may request access to:

  • Microphone: to create custom voice recordings.
  • Camera or photo library: to add custom images and profile photos.
  • Storage or media: to save, select, and use custom content where required by the device.
  • Network access: to sign in, synchronize content, verify subscriptions, and use AI features.

You can manage permissions in your device settings. Some features may not function without the relevant permission.


7. Data Storage and Retention

Some settings and content are stored locally on your device. If you sign in or use cloud features, account, profile, and user-created content may also be stored in our cloud services. We generally retain this information while your account is active and as needed to provide the service. After an account-deletion request is verified, we delete or de-identify associated account and cloud content, subject to limited retention required for security, fraud prevention, legal compliance, dispute resolution, and financial or transaction records maintained by Apple, Google, or other providers.


8. Security

SayItBuddy uses HTTPS/TLS to encrypt data in transit and relies on access controls and managed cloud services to protect stored data. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Keep your device and account credentials secure.


9. Your Choices and Rights

You may review or update certain information in the app, manage device permissions, cancel subscriptions through Apple or Google, and request deletion of your SayItBuddy account and associated data. Depending on your location, you may also have rights to access, correct, delete, or obtain information about how your personal information is used.

To delete your account in the app, sign in, open your profile, and choose Delete Account. You may also submit a request through our Account and Data Deletion page.


10. International Processing

Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for such processing.


11. Changes to This Policy

We may update this Privacy Policy as SayItBuddy changes. We will post the updated policy here and revise the effective date. Material changes may also be communicated in the app or by another appropriate method.


12. Contact Us

For privacy questions or requests, please use our contact page or our Account and Data Deletion page.